Culture Of Care
One of the most challenging responsibilities in any organisation is caring for people.
In my local church we've come up with some values to help us be the best we can be when it comes to taking care of people in our community. Our pastoral care principles are thought through and work in the real world. They work for volunteers or staff and allow us to partner with experts in the field. Whilst not meant to be a complete explanation of how we care for people in Home Church these values are a great place to start, point us in the right direction and keep us on the same page.
1. We have time.
People need time so we make time
2. We place people in community.
The best place to find care and recovery is in community. We work hard to help people find community and equip the community to help people. Our relationship with God and relationship with others are two sides of the same coin.
3. We point people in the right direction.
We don't have all the answers and signpost to professional care givers when we're out of our depth. There are lots of people who are experts in areas we are not. We value and partner with them.
4. We wait for the invitation.
We don't turn up to the party unless we were invited. We don't stick our nose in where we weren't asked to. Unless someone is obviously in danger of serious harm we respect peoples privacy and wait for an invitation to get involved.
5. We place people first.
We value people above anything else. We always place people above things, projects, deadlines and goals. Jesus came for people, to restore our relationship with God. He places people first so we do too.
6. We care about the whole person.
We care for the whole person; body, soul and spirit. We believe that emotional health and spiritual maturity are inseparable. We have the viewpoint that is not possible to be spiritually mature while remaining emotionally immature. If one aspect of our life is unhealthy it will effect the whole.
7. We focus on potential not performance.
People mess up. People make mistakes. People find themselves in situations they would rather not be in. Our focus is on the future and we talk about the potential of a better tomorrow. We can do this because of the hope we have in Jesus Christ.
8. We maintain a generalisation-free zone.
We treat everyone as an individual and try not to stereotype. We sit with people and talk to people. We hear their story. We listen with the intent to understand. We help them in their situation and work hard to keep our church a generalisation free zone.
9. We are curious and observant.
We are curious and observant. We don't miss the obvious and are observant enough to notice the less obvious. When someone isn't themselves we ask "are you ok?"
10. We are faith people.
We bring everything to God in prayer believing He is able to do more than we could hope for or imagine. We are faith people and expect healing, miracles and breakthroughs. Faith is on our mind, in our hearts and in our mouths.
11. We commit to the journey.
Caring for people can be a long journey but it's a journey we are committed to traveling. We don't do quick fix, we don't fob people off, we don't brush things under the carpet. We care for people as long as they are open and responsive to receiving the help we're offering.
12. We stay on the same page.
Our thought through approach, supported by experts in the field and approved by our leaders provides a way of delivering pastoral care that blesses and protects, both the person being cared for and the care giver. We are all going in the same direction and work hard to stay on the same page.
13. We help people become self-feeders.
We care enough to help people learn to care for themselves. Building a dependancy on ourselves is not sustainable long term nor is it healthy. We help people help themselves and become self-feeders.
14. We focus on right thinking not right behaviours.
Our focus is on right thinking not right behaviours. We don't focus on behaviour modification. The goal we seek is a renewed mind. Right thinking will result in right behaviours.
15. We are policy people.
Policies are not the enemy. They are here to help us. We follow and respect our safeguarding policies to protect those in our care as well as those giving care.